You can also create advanced reports, highly targeted audience segments, and more. You can use this CRM to nurture warm leads and develop a deeper relationship with your existing customers by delivering more meaningful content to them based on past interactions. It's a smart, AI (opens in new tab)-powered database that collects data based on customer behavior and enables you to tailor your marketing strategy accordingly. Microsoft Dynamics 365 enables you to design personalized customer journeys (Image credit: Microsoft) FeaturesÄynamics 365 Marketing is an advanced tool that enables you to design personalized customer journeys that increase your chance of conversion and give you a higher ROI.
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